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Frequently asked questions
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- What is Ortamix?
- It is a background music service for businesses. You manage your branches, playlists and schedule in the panel; the music plays on the device in your venue through the Ortamix app.
- Which devices does it work on?
- Android TV boxes, Android phones and tablets, and Windows computers. An iPhone and iPad app is in preparation. The panel opens in any browser.
- Does the music stop if the internet goes down?
- The device downloads the tracks it will play in advance. If the connection drops, it keeps playing the downloaded tracks; when the connection is back, it sends its play records and refreshes the schedule.
- Can several devices play at the same branch?
- One device plays per branch at a time. The other devices act as remotes: they see what is playing, skip tracks and change the volume. Tap "Play on this device" on another device and the music moves there.
- What is the license certificate?
- It is a certificate with a QR code for each branch (PDF). You can put it up in the venue or show it during inspections. Scanning the code opens an Ortamix page showing the business and branch name, the period and whether the certificate is valid.
- Where does the music in the catalogue come from?
- The catalogue consists of Disparco's own productions and works whose rights have been granted to Disparco Music. The rights holders and usage permission of every track are on record; a track with an incomplete record is not played.
- Can I play my own music?
- No. Ortamix only plays its own catalogue, where every track has a complete rights record. For announcements you can upload your own recording.
- How do announcements work?
- Upload an audio file in the panel or type the text (text-to-speech, in the Plus plan) and choose the times. When the time comes, the announcement plays between tracks. You can also play an announcement right away.
- What can my staff manage?
- Branch staff manage playlists, schedules, announcements and playback at the branches they are assigned to. Reports, the team and business settings stay with the business owner.
- How do I subscribe?
- Write to us at [email protected]. We open your account; once it is open, a link to set your password arrives by email, then you download the app and log in.